Refund policy

At Favoroski Designs Pvt Ltd, we aim to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please review our policy below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unworn, unused, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items

Certain items are not eligible for return:

• Custom-made or personalized products.
• Items purchased on sale or during a promotion (unless defective or damaged).
• Gift cards.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Insert Email Address] with your order details, including your order number and the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send the item back.
3. Ship the Item: Pack the item securely and include all original packaging and documentation. You are responsible for the cost of return shipping unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank or credit card account again.
• Contact your credit card company or bank, as it may take some time before the refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Email Address].

Exchanges

We only replace items if they are defective, damaged, or the wrong size. If you need an exchange for the same item, email us at [Insert Email Address] and follow the return process.

Return Shipping Costs

• You are responsible for the cost of return shipping, unless the item is defective or we sent the wrong item.
• For exchanges or defective items, we will cover the return shipping cost.

Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Contact Us

For any return or refund inquiries, please contact us at:

Favoroski Designs Pvt Ltd

Address : 2392/1, New Ranjeet Nagar,
New Delhi-110008, India
Mobile : 8130238499
Email : [Insert Email Address]